Hotels Staff

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1. Executive Management

General Manager (GM): Oversees all aspects of the resort’s operations, including staff management, guest satisfaction, financials, and business development.

Assistant General Manager: Supports the GM in daily operations and may be responsible for specific departments or shifts.

Operations Manager: Handles the day-to-day operations of the resort, ensuring everything runs smoothly.

2. Front Office / Guest Services

Front Desk Manager: Oversees the front desk staff, manages check-ins and check-outs, and ensures the smooth operation of the reception area.

Guest Service Agent: The first point of contact for guests, handling check-ins, check-outs, guest requests, and providing information about resort amenities.

Concierge: Provides personalized services to guests, such as making reservations, arranging transportation, and offering recommendations for activities.

Night Auditor: Handles the front desk during overnight hours, ensuring check-ins, check-outs, and preparing financial reports for the day.

3. Housekeeping and Maintenance

Executive Housekeeper: Manages housekeeping staff and ensures that guest rooms and common areas are cleaned to the resort’s standards.

Room Attendant/Housekeeper: Cleans guest rooms and public areas, ensuring they are spotless and well-stocked.

Public Area Attendant: Cleans and maintains public spaces, such as lobbies, hallways, and bathrooms.

Laundry Attendant: Manages the resort’s laundry services, including washing, folding, and distributing linens and uniforms.

Maintenance Technician: Responsible for maintaining the resort’s infrastructure, including plumbing, HVAC systems, electrical work, and general repairs.

Groundskeeper: Manages the landscaping and outdoor areas of the resort, ensuring they are clean, tidy, and well-maintained.

4. Food and Beverage (F&B)

Food and Beverage Manager: Oversees all food and beverage operations, including restaurants, bars, room service, and catering services.

Restaurant Manager: Manages the restaurant, including staff, customer service, reservations, and the overall guest experience.

Chef: Leads the kitchen, overseeing the preparation and presentation of food, and managing kitchen staff.

Sous Chef: Assists the head chef and manages kitchen staff to ensure food is prepared and presented properly.

Bartender: Prepares and serves alcoholic beverages at bars or restaurants.

Waitstaff/Server: Serves food and beverages to guests in dining areas.

Banquet Server: Assists in catering and food service for large events, meetings, and banquets.

Cook/Culinary Staff: Prepares food items according to menu specifications.

5. Sales, Marketing, and Public Relations

Sales and Marketing Manager: Develops and implements sales strategies to promote the resort and increase revenue.

Event Planner/Coordinator: Organizes events, meetings, weddings, and conferences held at the resort.

Revenue Manager: Focuses on pricing strategies, managing booking rates, and ensuring the resort is maximizing revenue.

Marketing Coordinator: Supports the marketing department by creating campaigns, managing social media, and handling advertising efforts.

6. Administrative and Support Roles- Virtual and on-site

Administrative Assistant: Provides administrative support to various departments and managers.

Office Manager: Manages the resort’s office functions, including organizing schedules, meetings, and records.

Virtual and On-site Staff:   Our administrative assistants are available both on-site and virtually, ensuring you get the right support with day to day tasks based on your specific needs.