1. Executive Management
Hotel Manager: Oversees all hotel operations, including staff, guest satisfaction, and financial performance.
Assistant Hotel Manager: Assists the Hotel Manager with daily operations and department supervision.
Operations Manager: Manages day-to-day hotel operations, ensuring everything runs smoothly.
2. Front Office / Guest Services
Front Desk Manager: Supervises the front desk team, check-ins/outs, and guest inquiries.
Guest Service Agent: Assists guests with check-in, check-out, requests, and provides information.
Concierge: Helps guests with special requests, making reservations, and offering local recommendations.
Night Auditor: Manages the front desk during night hours and prepares financial reports.
3. Housekeeping and Maintenance
Executive Housekeeper: Oversees the housekeeping department, ensuring cleanliness and organization.
Room Attendant/Housekeeper: Cleans guest rooms and common areas.
Public Area Attendant: Maintains public areas, ensuring they are tidy and welcoming.
Laundry Attendant: Manages the hotel’s laundry services, including washing and folding linens.
Maintenance Technician: Handles repairs and maintenance of hotel facilities, including plumbing, electrical, and HVAC.
Groundskeeper: Maintains outdoor areas, ensuring they are clean, safe, and well-kept.
4. Food and Beverage (F&B)
Food and Beverage Manager: Manages hotel restaurants, bars, room service, and catering.
Restaurant Manager: Oversees restaurant operations, including staff, reservations, and customer service.
Chef: Leads the kitchen team, preparing and presenting meals.
Sous Chef: Assists the Chef in managing kitchen staff and food preparation.
Bartender: Prepares and serves drinks at the bar or in restaurants.
Waitstaff/Server: Serves food and drinks to guests in dining areas.
Banquet Server: Assists with food service at events, meetings, and banquets.
Cook/Culinary Staff: Prepares dishes according to the menu.
5. Sales, Marketing, and Public Relations
Sales and Marketing Manager: Develops and executes strategies to promote the hotel and increase revenue.
Event Planner/Coordinator: Plans and manages events such as weddings, conferences, and meetings.
Revenue Manager: Focuses on pricing strategies, booking management, and optimizing hotel revenue.
Marketing Coordinator: Supports marketing efforts through campaigns, social media, and advertising.
6. Recreation and Activities
Activities Director: Plans and organizes recreational activities for guests, such as guided tours and fitness programs.
Recreation Attendant: Assists with guest activities, like poolside service and outdoor games.
Fitness Instructor: Leads fitness classes like yoga or pilates for guests.
7. Spa and Wellness (for hotels with spa services)
Spa Manager: Oversees the hotel’s spa operations, services, and appointments.
Massage Therapist: Provides massage and relaxation treatments to guests.
Esthetician: Offers skincare treatments, including facials and body therapies.
Nail Technician: Provides manicures, pedicures, and other nail services.
8. Administrative and Support Roles
Administrative Assistant: Provides administrative support to hotel management and departments.
Office Manager: Manages hotel office functions, such as schedules, meetings, and documentation.
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